Zayoto operates zayoto.com as an online booking platform. For car rental, Zayoto acts as a marketplace connecting travellers with independent rental agencies. For transfers, Zayoto acts as a booking intermediary (broker) and merchant of record for payment: Zayoto sells the booking service and collects payment, while the transportation itself is performed by licensed local carriers, who are solely responsible for the carriage. The identity of the carrier performing your ride is provided in your booking confirmation. See our Terms of Service for details.
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.
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